State Farm® Insurance Agent Erik LaChance

"Great experience with Matthew Carroll from the Delmar office . I contacted the office to make sure my defensive driving course was applied to my insurance . I then saw the increase in my 6 month policy and he was very helpful in finding ways for me to save money. He was very quick in getting back to me , very polite and took the time to listen. Customer service at its best!"

"I know that I’m talking to the right agent when he recommends I stay with my current insurance plan because he believes my current insurance plan is better at the moment. I look forward to the day when I will switch all of my policies to the LaChance Agency. They are incredibly friendly, helpful and always put the interest of their clients first."

"Nicole was fantastic, helping us this week to navigate an unexpected mix-up by our house mortgage company. Her help and expertise made all the difference in the world, taking a potentially stressful situation and turning it around. I highly recommend the professionalism and skill of Nicole and the team at LaChance. Thank you, Nicole!"

"Amazing experience. Eric and his team are top notch!"

"LaChance State Farm insurance agency has been fantastic I couldn't ask for better service and results when something needs to be done. I'm glad to have found this agency"

"Erik is so knowledgeable and reliable, I was genuinely impressed by how prompt he was and how he was looking out for my best interests first."

"Been doing business with State Farm Insurance for many years. Was delighted to recently meet Agent Matt Carroll at my local SFI office, Erik LaChance Agency/Delmar. I needed some clarification on a few things so I stopped in rather than a phone call. Glad I did. Matt immediately welcomed me in with his friendly, kind and knowledgeable personality. Put me right at ease as he patiently explained and answered all my questions. He’s a keeper. Thanks Matt!"

"I’ve been doing business with the Erik Lachance State Farm agency almost a decade and it has been an extraordinary experience to say the least. As of recent Sam (whose customer service has been astounding) has been assisting me with everything from auto policies to life/disability insurance. They offer more than car coverage and I can assure you employees are not only informative, but transparent and trustworthy as well! Invest your money with a company who will regard you as a valuable customer! I highly advise you give them a call today :)"

"Our company has worked with Erik and his wonderful team in the past and they have exhibited nothing but 1st class service to us and our employees. I would highly recommend reaching out to them either for your personal or business insurance needs."

"Nicole is absolutely AMAZING! I recently had to add two off-road vehicles to my insurance plan and she made the process seamless. She went so far above and beyond when I had extra questions and a special request and I can’t thank her enough for her hard work! I would highly recommend Nicole to any and everyone for any of your insurance needs. She will take great care of you and makes everything so simple. Thank you so much, Nicole!"

"Nicole Decelle is always pleasant to speak with and it feels like she is there whenever I need anything! I will never switch to another insurance after this superior service I’ve received. I recommend this insurance agency to everyone I know! Keep up the awesome work and stellar customer service!"

"Erik and his team are wonderful and easy to work with. They make insurance fun and explain all possible options very clearly and truly have their clients backs. I trust the entire group and would recommend this team of professionals to any and all of my friends and family. And best yet- they are community focused and give back to many local organizations annually. 10/10!"

"I am beyond pleased with my insurance agent Tim. He absolutely went above and beyond regarding my claim and provided me with updates daily. He provided great communication, answered all of my questions, and significantly made this stressful event tolerable."

"Terrible, poor customer service, no follow up, they will sign you up for multiple soliciting blast texts without your permission ! Then get an attitude because you don't want texts. There are much better Insurance companies out there who care about you and your insurance coverages. Don't bother asking for the owner Erik LaChance to call you back, the office manager will intervene so he is clueless what's going on. The office manager promised after multiple problems with employee handling your accounts, she would take care of you. Your account is important to her and them etc.... She also doesn't follow up to emails until you call in asking to speak to the owner Erik but instead she calls you back so he doesn't know. Erik is blindsided by how they care for his business. Sad ...very sad... I will be taking my multiple homes, cars, umbrella policies to someone who cares about their business and their customers to reply or respond. Sorry Erik this was last straw for us."

"I stayed with them for years, and their customer service is consistently top-notch. They respond quickly and are easy to work with. Highly recommended!"

"I had an issue with dmv and was in a crisis. Maria Carrero saved the day. She spent long times on hold dealing with red tape. She was in constant touch and very supportive. I'd have left State Farm if not for her skill and support in solving the issue for me."

"I called the LaChance State Farm agency this morning with several follow up questions about the incident I had yesterday when my passenger airbag opened after I had jumped the curb with my car. I had the good fortune to speak with Filippo who gave me the answers I needed in a courteous, step by step manner which made it easy for me to take notes as he went along. I felt relieved that I now had a plan to follow to get my car on the road again in the not too distant future. Thank you, Filippo!"

"On late Friday 4/7/23 I called Maria at the LeChance Agency. I had a major problem with DMV and was beyond upset anyway she calmed me down and handled everything so professionally and she was so helpful. She said we would get to the bottom of it and the poor girl on Monday literally was on hold with DMV for about 3 hours and when she finally got someone that could help her she wouldn't hang up until with DMV until she hit send to another department to fix this major issue. Within minutes I received a call from them and then another telling me all was fixed. My point is she was amazing, went above and beyond for someone she never had spoken too before. And I've never been happier with an insurance company in my life but it was all her she was so amazing and this agency is sooo lucky to have her. Thank you again Maria I owe you."

"As former geico customer i was dissatisfied with the customer service they provide until I reached out to statefarm and were able to provide better service with breakingdown each tier what am i paying for. I also appreciate their followup with their service after the smooth transaction to their service. i value good customer service and hope to remain in touch with this service."

"I switched from GEICO to State Farm with Filippo’s recommendation and assistance. So far so good until, my windshield has cracked due to snow storm. I texted Filippo and Safelite contacted me to schedule a repair. You can’t beat Filippo’s service and now, I am very happy I switched. Ask for Filippo for personalize service. Thank you again for taking great care of me!"

"Had state farm for years. Always helpful. Maria is an awesome agent as well"

"Great service and attention to all my needs was perfect, will recommend to all my friends and family for sure!"

"Very easy to work with. Saved me a bunch of money! Thanks Ross!"

"Everyone there is always so nice and helpful! They also complete any policy change requests very quickly."

"Erik and his staff are always very responsive and take care of any needed items immediately. I’ve needed several documents over the years whether buying a new vehicle or for home related items and it’s so nice to be able to get a person on the first call and have it taken care of promptly and professionally. Erik has also been a trusted advisor who has helped me save on Homeowners insurance and get me the right level of life insurance protection for my family."