State Farm® Insurance Agent Erik LaChance

"For reasons unknown to me I was transferred to a local State Farm Agent in Delmar, NY. I was happy about that. I received a call from Matt Carroll at LaChance State Farm agency asking me to come in to review my policies. I am so glad I did! Matt found several ways I could save on both my auto policy and homeowners policy. He suggested an umbrella policy that wouldn't benefit State Farm but it would me. Matt was personable, knowledgeable and very easy to talk to. I look forward to a long term relationship with this agency and will eagerly refer friends to them."

"The LaChance agency in Delmar has been truly wonderful to work with! John is a well-informed and patient sales associate that answered all my questions and provided great suggestions of coverage amounts for my car and life insurance policies. Working with this group has been a breeze, and I would recommend everyone to work with them!"

"I’ve been with Eriks office for over 2 years now and they have by far been superior in terms of customer service and quality. I highly recommend the LaChance Agency to anyone looking for a personalized experience with a team of professionals that understand what’s important to me as a customer."

"Matt Carroll with the LaChance State Farm Agency was very helpful. He answered a number of questions I had about my car insurance coverage. Matt has an engaging personality and goes out of his way to make sure my insurance matches my needs. Thanks Matt."

"John Toper and Angie Consolo provide excellent coverage for clients. Their process is fast, and the customer service is great!"

"Worked with Ian on a homeowner's policy and he was nothing but 100% professional timely. Always called back when he said he would. I've been with these guys for years now and they are the best in the business."

"When I had a problem with national claims and reached out to my local folks at this agency, they resolved it quickly and cheerfully! They have always been quick and clear about responding to other questions as well."

"I have had nothing but great service from Lachance agency I have been a customer since 2017 with multiple vehicles, home owners with rental properties, motorcycles and jet skis insured through them they are always helpful and professional. When my Daughter got her license I was unsure what was the best way to insure her and I was grateful for all the information and help I received from the office and they helped make sure we had the best coverage and discounts for a new driver in the house . There personal and friendly service is what keeps my business"

"Erik and his team are very professional and always available when needed. Highly recommend this agency for all insurance needs."

"The people at Lachance agency are awesome. They are always quick to resolve any insurance issues I encounter."

"Inglish - español Excellent place to buy your insurance. My experience was excellent. The guy who helped me was very formal even though my English at the time was bad. The person knew how to answer what I wanted. Highly recommended. Very honest people. My experience was excellent. Excelente lugar para adquirir tu seguro mi experiencia fue excelente. el chico que me atendió es muy formal a pesar de que mi inglés en el momento es malo. la persona supo responder a lo que quería. muy recomendable. personas muy honestas. mi experiencia fue excelente."

"Jada is absolutely incredible!!! I could not be more thrilled with her expertise, efficiency and kindness! I had a lot of questions about transferring my insurance to a new vehicle and she walked me through every step with patience and thoroughness. She made the process so easy and I can’t thank her enough! I highly recommend this office but ESPECIALLY Jada if you get the privilege of working with her!"

"Great experience with Matthew Carroll from the Delmar office . I contacted the office to make sure my defensive driving course was applied to my insurance . I then saw the increase in my 6 month policy and he was very helpful in finding ways for me to save money. He was very quick in getting back to me , very polite and took the time to listen. Customer service at its best!"

"I know that I’m talking to the right agent when he recommends I stay with my current insurance plan because he believes my current insurance plan is better at the moment. I look forward to the day when I will switch all of my policies to the LaChance Agency. They are incredibly friendly, helpful and always put the interest of their clients first."

"Nicole was fantastic, helping us this week to navigate an unexpected mix-up by our house mortgage company. Her help and expertise made all the difference in the world, taking a potentially stressful situation and turning it around. I highly recommend the professionalism and skill of Nicole and the team at LaChance. Thank you, Nicole!"

"Amazing experience. Eric and his team are top notch!"

"LaChance State Farm insurance agency has been fantastic I couldn't ask for better service and results when something needs to be done. I'm glad to have found this agency"

"Erik is so knowledgeable and reliable, I was genuinely impressed by how prompt he was and how he was looking out for my best interests first."

"Been doing business with State Farm Insurance for many years. Was delighted to recently meet Agent Matt Carroll at my local SFI office, Erik LaChance Agency/Delmar. I needed some clarification on a few things so I stopped in rather than a phone call. Glad I did. Matt immediately welcomed me in with his friendly, kind and knowledgeable personality. Put me right at ease as he patiently explained and answered all my questions. He’s a keeper. Thanks Matt!"

"I’ve been doing business with the Erik Lachance State Farm agency almost a decade and it has been an extraordinary experience to say the least. As of recent Sam (whose customer service has been astounding) has been assisting me with everything from auto policies to life/disability insurance. They offer more than car coverage and I can assure you employees are not only informative, but transparent and trustworthy as well! Invest your money with a company who will regard you as a valuable customer! I highly advise you give them a call today :)"

"Our company has worked with Erik and his wonderful team in the past and they have exhibited nothing but 1st class service to us and our employees. I would highly recommend reaching out to them either for your personal or business insurance needs."

"Nicole Decelle is always pleasant to speak with and it feels like she is there whenever I need anything! I will never switch to another insurance after this superior service I’ve received. I recommend this insurance agency to everyone I know! Keep up the awesome work and stellar customer service!"

"Erik and his team are wonderful and easy to work with. They make insurance fun and explain all possible options very clearly and truly have their clients backs. I trust the entire group and would recommend this team of professionals to any and all of my friends and family. And best yet- they are community focused and give back to many local organizations annually. 10/10!"

"I am beyond pleased with my insurance agent Tim. He absolutely went above and beyond regarding my claim and provided me with updates daily. He provided great communication, answered all of my questions, and significantly made this stressful event tolerable."

"Terrible, poor customer service, no follow up, they will sign you up for multiple soliciting blast texts without your permission ! Then get an attitude because you don't want texts. There are much better Insurance companies out there who care about you and your insurance coverages. Don't bother asking for the owner Erik LaChance to call you back, the office manager will intervene so he is clueless what's going on. The office manager promised after multiple problems with employee handling your accounts, she would take care of you. Your account is important to her and them etc.... She also doesn't follow up to emails until you call in asking to speak to the owner Erik but instead she calls you back so he doesn't know. Erik is blindsided by how they care for his business. Sad ...very sad... I will be taking my multiple homes, cars, umbrella policies to someone who cares about their business and their customers to reply or respond. Sorry Erik this was last straw for us."